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All deliveries within the UK and the Northern Ireland have a standard charge of £1.99 for non-tracked items.
Orders over £20 qualify for Free Delivery (UK only)
Orders over £150 are sent tracked at no extra charge.
Delivery to countries outside the UK is assessed depending on the weight and volume of the parcel. When you receive your parcel, your local customs office may charge you duty.
We have a warehouse and office that is accessible for collection orders.
Collect from our premises between Monday-Friday from 11:00am - 2:00 pm. We are based in Bradford - 242/244 Haycliffe Lane, BD5 9EX
Delivery charges to Europe are charged are based on weight. If items are particularly heavy, an additional charge may apply based on the countries zone.
Deliveries outside of Europe are also based on weight.
This is calculated at check out and is clearly shown before any payment is requested.
We do not take responsibility for any import tax incurred upon delivery to the recipient country.
We aim to dispatch all orders made before 2pm on the same working day. This excludes Saturday and Sunday.
Please allow 2-5 working days for delivery within the UK, 3-5 working days for delivery within Europe, and 5-7 working days for the rest of the world (Bank Holidays excluded)
Collection Service - Collect from our premises between Monday-Friday Only from 11:00am - 2:00pm.
If you are a registered customer, you can track your order status here. Or enter order ID in "Check order status" field.
You should also have an email with the confirmed details.
If you have waited longer than the expected delivery time, please do not hesitate to contact us
Unless requested otherwise, sent Royal Mail tracked 24 or 48 or indeed through carriers we do not provide tracking details for individual orders. You will be kept up to date with your order up until despatch, where you will be sent a tracking ID if on is provided.
We will refund the difference or repost your order for missing items in reference to our terms and conditions. We cannot be held responsible for business loss in terms of delivery times of goods to your premises, delays in your order being received, consequential losses or loss of profits.
On rare occasions, you may experience a delay in your order being received. Please contact us in the first instance so that we can help you resolve any queries that you may have. Our dedicated customer services team are always on hand to assist you.
If 15 working days or more have passed since the goods were due to be delivered you have the right to claim for loss.
We aim for an easy and speedy delivery. All orders are aimed to be dispatched on the same working day when placed before 2pm (Monday-Friday). Orders placed on Saturday or Sunday will be dispatched on Monday.
We aim to dispatch all orders made before 2pm on the same working day. This excludes Saturday and Sunday. Orders placed on Saturday or Sunday will be dispatched on Monday. We ask that you please allow 2-5 working days for delivery within the UK, 3-5 working days for delivery within Europe, and 5-7 working days for the rest of the world (Bank Holidays excluded).
Orders are posted as standard by Royal Mail First Class (UK only).
Unfortunately, we no longer take orders over the phone, as this does not meet today's standards for the security of personal information.
Some of our customers may experience that an order confirmation email has not been delivered. Since some email services have updated their security standards, their system may be overly suspicious, blocking certain emails. We recommend that you check your spam folder. You can also contact us at [email protected] and we will be happy to reply with a confirmation.
In general, you do not have to worry about your order - we do our job responsibly and all orders are processed in a timely manner as soon as they are paid. Information about your order does not disappear.
If you are logged in to your account, you can add as many addresses as you need for delivery. Great for gifting. If you are using a guest checkout and want to use a different delivery address to the invoice address you must deselect “My delivery and billing addresses are the same.” This will allow you to enter a new delivery address whilst maintaining your invoicing address.
You do not have to be a registered customer to checkout, we have a guest check out option. However, we always recommend registering as a great way to be kept up to date with latest products and jewellery designs. Click here to register!
If you remember your email address simply enter this into the box provided and click on “forgotten password”. You will be redirected to a screen that will ask you to confirm you email, once you have entered your email address a link will be sent to your chosen email address to reset your password – follow this back to our website and enter your new password.
If you have problems with password recovery, just contact us and we will help you with it.
If you are logged in to your Beads Jar account and want to make any changes, simply click on your name at the top of the page. Here you will see all your details including current address information, wish lists, password options and previous order history. If you have any issues amending any details contact us [email protected]
Of course you can, we do offer a no hassle returns. Just fill in a returns form and pop your items in the post back to us.
We will endeavour to offer a replacement in the first instance, if this is not possible a full refund will be issued as compensation. Please let us know if there are any other issues with your items as we like to clear up matters like this with suppliers to prevent further issues occurring.
All the products sold at Beads Jar are made to a standard with which we feel our customers will be satisfied. However, if you are in anyway dissatisfied with a product, we will provide a full refund on receipt of the product.
Our no hassle returns policy means that you may return any unwanted goods within 14 days of delivery, together with the paper receipt for a full refund of the items. To ensure our goods are kept to a high standard, please return the goods in the same condition in which they were received. Please note that we do not cover the cost of a return delivery, and the customer is responsible for the postage and packaging. If the order is cancelled before the goods have been dispatched there will be a full refund. If the order is cancelled after the goods have been dispatched there will be a standard delivery charge to cover the cost of postage and packaging. Dispatch is usually within 24 hours of the order being placed. Once goods have been posted the returns policy applies.
Yes, we will carry on shipping to the EU and other international territories after the transition period ends.
The EU and UK have agreed a Trade and Cooperation Agreement (pdf) (the Brexit Trade Deal) that covers customs charges when buying online from the UK. However, the deal only applies to products coming into Ireland that are made in the UK. This means you may still have to pay customs duty on some items bought online in the UK and delivered to Ireland.
The Brexit Trade Deal does not impact on VAT. You may have to pay VAT on purchases from the UK from 1 January 2021.
Find out what VAT and import charges you will have to pay before ordering from a UK site. The table below is a guide, however if you are not sure check with the retailer before you buy.
Note: the value limits below are for the whole delivery, not just one item.
| Value limits | Taxes and charges due | More information |
| Packages valued €22 or less | You do not have to pay any additional import charges | Value is based on customs value. This means the cost of the item(s) plus transport, insurance and handling charges |
| Packages valued more than €22 | You have to pay VAT at the same rate that applies if they were bought in Ireland (the standard rate of VAT for most items is currently 21%)
This is the case even if you are charged UK VAT on your purchase. You may be able to get a refund of the UK VAT from the supplier. |
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| Packages valued more than €150 | You may also have to pay customs duty
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Value is based on intrinsic value. This means the cost of the items alone, excluding transport, insurance and handling charges |
Revenue has a list of examples showing how to calculate what you owe on items you buy online from outside of the EU.
Please note that since Brexit, customers outside the UK will be responsible for the payment of any local import duties and taxaes applicable in your country. We cannot advise on what these may be as they vary from country to country.
When you check out on the website, under options you will see “Use Coupon” if you have your code type this in here and click the tick box. Your discount percentage will be applied to all the items in your basket. Don’t get confused with the Voucher box.
Add all the items you wish to purchase to your cart and select checkout. You will see an option box for “Use coupon” enter your voucher code here, the amount will be deducted to all the items in your basket and the remaining value of your voucher will be shown. Don’t get confused with the Voucher box.
We do not offer physical gift voucher. Voucher codes can be purchase and issued for gift purposes. Simply email [email protected] with an amount you would like to purchase, and we will create a virtual gift card to be sent to the email of your choice. Ideal for birthdays, Christmas and any other festive occasions.
Beads Jar registered customers receive free rewards points on all orders. 1 point is awarded for every £1 spend. (Guest accounts will not accumulate any points) Lifetime points allowance- you can collect points for as long as you wish and can carry points forward each calendar year. Use your points to get the latest beads and Jewellery making supplies, or save up for a bigger purchase, the choice is yours!
Yes, when you register for an account, you can choose to sign up for our free newsletter which will include our latest promotions, discounts and offers.
We're an online shop. All purchases in our shop are made online only.
The only service we can provide physically is the ability to collect your parcel at our address. This can be convenient if you live nearby and want to save money on delivery.
This can be done at Bradford, Haycliffe Lane 242, BD5 9EX, West Yorkshire between the hours of 11:00am - 3:00pm Monday to Friday.
Some of our products are in high demand, so it may seem as if they are never in stock. In this case we have a reminder function to remind you when the product is back in stock.
For more business-minded customers, we offer the possibility to pre-order some products. This allows you to save money, but in return you will have to wait. Please also note the minimum number of units that will be required to place such an order.
More information about Pre-Orders read here.
Delivery times of goods from our suppliers may vary depending on the regulations of the supplier and the global situation in general. Therefore, unfortunately, we cannot give specific times for any particular product.
Sterling silver is an alloy of silver that contains 92.5% weight of silver to 7.5% by weight of other materials (an alloy usually copper) – this is why it is more commonly called 925 sterling silver. Sterling silver is harder than pure silver and a popular choice for creating jewellery and silverware.
Gold plating is when a fine layer of gold is plated on a base metal (usually brass). The plating is so fine that in most cases this will wear off after so many uses and will not hold up against harsh cleaning.
Gold filled jewellery is created by wrapping layers of solid (14k, 12k or 18k) gold sheets around a base metal (again usually brass but sometimes sterling silver). Unlike gold plating, gold filled has a considerably greater amount of gold included in the product. Because of the greater layers of actual gold, gold-filled jewellery lasts longer and stands up to wear and tear better its gold-plated alternative.
With PayPal you can pay easily, speedily and securely. Use your existing PayPal account and pay conveniently for your order with us. As a rule, we usually receive a payment confirmation immediately from PayPal and will be able to process your order straight away. For you, payment via PayPal is always free.
PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover.
If you find your credit card is not being accepted with a message such as "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." it might be due to one of the following reasons:
Haven't got a PayPal account? You can register your bank account on www.paypal.co.uk in just a few clicks. The registration with PayPal takes only a few seconds, since you only have to provide your e-mail address, address and bank account. You can securely make payments on the internet without passing on your bank data to third parties.
Payment by card is made by filling out a simple and familiar form. First and last name are entered optionally.
You only need to enter the card information. You have already entered the address information at the shopping basket stage.
As the payment gateway is PayPal, all your card details are sent to PayPal. We do not store any payment data and do not have access to it.
